See Our FSG

Financial Services Guide

This Financial Services Guide describes our financial planning and advisory services to assist you to decide whether to use our services. It describes how we are remunerated, our professional indemnity insurance and how we handle complaints you may have. We may give you other documents when providing our services.

Financial Services Guide

Financial Services Group Australia Pty Ltd
Suite 4.01-424. St. Kilda Road. Melb VIC 3004
Email: fm@fsga.com.au
Online: www.fsga.com.au/contact

Statements of Advice

If we provide you with advice about your personal circumstance, we will set out our advice in a Statement of Advice (SOA) or in some cases, a shorter document called a Record of Advice (ROA). This will also tell you how we will be remunerated for the advice we give you. When we provide further advice to you, we may not give you a Statement of Advice, however we will record the advice and you can ask for a copy of the advice by calling.

Product Disclosure Statements

If we recommend that you require a financial product, we will also provide you with a Product Disclosure Statement (PDS) containing information about the product’s features and risks.

 

This Financial Services Guide (“FSG”) also includes the following information:

  • Who we are
  • Services we provide
  • How we use your personal data
  • How you deal with us
  • The details of our dispute resolution process
  • The Australian Financial Services Licensee (“AFSL”) and authorised representative details

Who We Are

FSGA Pty Ltd is an Australian-owned financial services and financial planning business. We provide general financial planning advice and advisory services that can assist you on various financial topics, including:

  • Identifying your financial and investment objectives
  • Assessing your current financial position & personal circumstances
  • Developing financial goals and investment strategies
  • Recommend and arrange financial products that are suitable for your needs
  • Superannuation including
  • SMSFs
  • Life Insurance
  • Derivatives
  • Foreign exchange contracts
  • ASX-listed Exchange-traded funds (ETFs)
  • ASX & international shares
  • Managed discretionary account services
  • Managed funds
  • Property, and
  • Financial markets and the economy

We research a broad range of products and elect those that are worthy of recommendation to our clients. We also review the performance of those products periodically to ensure they remain competitive and will meet your ongoing needs. We act for you when giving advice and arranging financial products.

Services We Are Authorised To Provide

FSGA Pty Ltd (ABN: 74 009 569 939) holds an Australian Financial Services License (AFSL: 225985) and we are authorised to provide general financial product advice only to retail and wholesale clients in relation to the following classes of financial products:

  • Basic deposit products
  • Superannuation
  • Life Insurance
  • Shares & ETFs (i.e. “securities”);
  • Managed funds

How We Use Your Personal Data

We are committed to ensuring your privacy. We have a Privacy Policy, which can be requested by emailing us (see our contact information below).

To provide our services, we may collect your name, address, date of birth and email address. We may also keep your telephone number, address or payment details if you provide them to us. We may also keep a copy of any correspondence between you and us.

This may include your emails, telephone calls and letters. Should you wish to change or remove your information from our database, please write to us. We do our utmost to keep your information secure and will never disclose any of your personally identifiable information to third parties without express permission. This does not include trusted third parties who assist us in maintaining our services, including our website. We will not sell or lend your personal information to any third party.

At times, we may contact you with promotional offers and marketing via email, or we may contact you via phone to help with account related enquiries or to ask for feedback.

How Can You Deal With Us?

You can deal with us in person, by phone, fax or email. It is important that you provide us with complete and accurate information about your circumstances and you take the time to check any assumptions we make and the basis for our advice. If you don’t, then our advice may not be appropriate for your needs.

Naturally, your circumstances may change over time. When this happens, our initial advice and recommendations may no longer be appropriate for you. We can periodically review your financial position, personal circumstances, financial goals and investment strategies to decide whether those strategies and goals and the financial products you hold are appropriate. Or, you can contact us for a review when your circumstances change.

Our contact details are as follows

  • Financial Services Group Australia Pty Ltd
  • ABN: 74 009 569 939; AFSL #225985
  • Suite 4.01-424. St. Kilda Road. Melb VIC 3004
  • Email: info@fsga.com.au
  • Online: www.fsga.com.au/contact

What Should I Do If I Have A Dispute Or Complaint?

You can make a complaint about our services by email using: info@fsga.com.au.
We have established procedures to ensure that all complaints are handled in a timely manner. We aim to acknowledge all complaints immediately.

Additionally, if the complaint cannot be resolved to your satisfaction within 45 days you have the right to refer the matter to the Australian Financial Complaints Authority (ACFA) which is an external complaints service, of which our licensee is a member (member number 1233529).

Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Phone: 1300 780 808
Email: info@afca.org.au

Professional Indemnity Insurance

FSGA has professional indemnity insurance in place that satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.

These insurance policies cover the services provided by us and our representatives after they cease working with us. The compensation arrangements that FSGA has satisfy the requirements for compensation arrangements under section 912B of the Corporations Act 2001.

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